Terms & Conditions

1. Who provides Phone Munshi

Phone Munshi is provided by Sonkawade Labs, a sole proprietorship of Sumit Sonkawade ("we", "us" or "our"). "You" means the account holder; a "caller" is a person whose call is routed to the service. Business address: Walandi, Deoni Taluka, Latur District, Maharashtra 413519, India. Website: [Website pending]. Support: sumitsonkawade@sonkawadelabs.in. Grievance officer: [Grievance officer name and email pending].

These Terms & Conditions form the agreement for your use of Phone Munshi when you actively select the acceptance checkbox and continue. Read the Privacy Policy and Refund & Cancellation Policy, which explain data handling and purchase-related conditions. Opening the app or viewing these pages alone does not record acceptance. Keep a copy of the version you accept. The grievance-officer appointment, effective date and operating arrangements still require confirmation before public release.

Business contact: Sumit Sonkawade, Sonkawade Labs. Phone: +91 74986 01105. Email: sumitsonkawade@sonkawadelabs.in. Postal address: Walandi, Deoni Taluka, Latur District, Maharashtra 413519, India. GSTIN: 27KGQPS6459R1ZP.

2. What the service does

Phone Munshi provides an AI phone assistant for personal or business calls routed through a service number. Depending on your setup, it takes messages, captures enquiries and booking requests, provides owner-approved information, and supports replies and call takeover. The Android app does not read your phone's call log; it can upload contacts you choose to import. Calls answered by the assistant are recorded by the calling service. Optional Tally pairing supplies read-only stock and rates; public website or IndiaMART imports supply information for the assistant.

The assistant may make mistakes, misunderstand speech, provide an incorrect answer, or become unavailable. Review transcripts, summaries, quotes and requests before acting. Booking requests remain proposals until you confirm them. Inventory information may be out of date; check stock before confirming an order. Phone Munshi does not guarantee appointments, sales, callbacks, uninterrupted availability, or the work performed by your business. It is not an emergency service or professional medical, legal or financial advice.

Synced Tally inventory is encrypted in cloud storage. Phone Munshi processes the information needed to answer inventory questions and shares relevant results with its AI providers. See the Privacy Policy and FAQ for the scope and limits of this protection.

Phone Munshi answers calls for you as your automated assistant. It speaks on your behalf using the instructions and information you approve. You remain responsible for the way your business communicates with callers, and for any offer, quote or booking your business chooses to accept or honour. The assistant must not be used to impersonate a person, a government authority or an emergency service. For urgent, medical, legal, financial or safety matters, use the appropriate professional or emergency service instead of the assistant.

3. Eligibility and acceptable use

Use the service only if you are at least 18 and can enter a binding contract. Provide accurate details and protect your account. Do not enter passwords, payment credentials, Aadhaar or other sensitive information in public assistant instructions.

Do not use the service for spam, unlawful interception, harassment, fraud, impersonation, unlawful content, or unauthorised access. Only contact people you are entitled to contact. Follow applicable TRAI commercial-communication requirements, customer preferences, consent and opt-out rules, and carrier requirements. Buying a number or accepting these terms does not establish a caller's consent or authorise promotional calls.

Only connect or forward numbers you are entitled to use. If a number belongs to a business or is shared with other people, you confirm that you have authority to receive and process its calls through the service, including any agreement or notice needed from the other users.

4. Audio, AI and caller consent

Calls handled by the AI can be streamed to our AI processing provider, transcribed, summarised and recorded by our calling provider. Fallback voicemail may also be recorded.

You are responsible for ensuring lawful forwarding and for giving callers appropriate notice and obtaining consent where required before their audio or information is processed. Explain AI use, recording, purposes and available alternatives. Do not route calls where those conditions cannot be met. Your checkbox authorises processing of your data and confirms your responsibilities; it does not grant consent on behalf of every caller. Sonkawade Labs retains its own legal obligations.

5. Numbers and forwarding

A service number is provided through our calling provider, subject to availability, verification and applicable telecom requirements. Permanent ownership, portability and recovery of the same number are not guaranteed. Enable and disable call forwarding with your mobile carrier; carrier charges and limitations may apply. Test forwarding after setup and disable it when you stop using Phone Munshi. Deleting the app does not stop forwarding.

Purchases remain unavailable. The prepared paid service has two separate products: a monthly validity subscription covering service number rent, and minute packs whose unused minutes do not expire. Neither product includes the other. A minute balance alone does not keep a number active. When validity enforcement is enabled, validity lapse stops new AI answering and holds the number for seven days. Verified resubscription during the hold restores the same number before release is claimed. After seven days, release may begin; a renewal racing with release may require operator reconciliation. Number retention, release timing and recovery are not guaranteed. Released numbers may be reassigned.

6. Billing and cancellation

Purchases are currently unavailable. Google Play is the chosen payment method for future purchases. Prices, taxes, minute quantities and availability will be disclosed before purchases are enabled. Before approving a purchase, read its price, duration and renewal terms in Google Play. Purchases are bound to the Phone Munshi account that verifies them and cannot be reused on another account.

Where usage enforcement is enabled, including controlled testing, each admitted call is charged from the calling provider's reported whole-call duration, rounded up separately to the next whole minute: 61 seconds uses two minutes. This can include portions spent in voicemail, forwarding or fallback after AI stops. Available minutes limit new AI sessions and the maximum admitted call duration. If validity or minutes are unavailable, calls use the configured fallback instead of starting AI. Provider duration beyond the admitted budget can create a usage debt that stops further AI sessions and purchases pending review. Minute packs do not expire, but validity and a usable service number are required for AI use.

For an auto-renewing Google Play subscription, manage or cancel renewal in Google Play. Cancellation normally stops the next renewal and leaves access through the paid period shown by Play, subject to refunds or revocation. Uninstalling the app or deleting your account does not cancel a subscription. See the Refund & Cancellation Policy. New purchases through our previous payment provider are unavailable. Any existing earlier payment mandate must be cancelled separately; changing payment providers does not cancel it. Arrangements for any earlier paid subscriptions remain under review.

7. Suspension and termination

You can stop forwarding, cancel renewal and request account deletion. We may restrict or suspend use for unlawful use, security threats or failure to pay, and terminate service when necessary. Where practicable, we will provide notice and a way to address the issue. Mandatory consumer remedies remain available. Export your data before deletion. Account deletion removes linked account and service records, with the restricted purchase fingerprints and account binding retained to prevent receipt reuse. External recordings, backups and financial records have separate handling described in the Privacy Policy.

To protect callers, your account, other people or legal compliance, we may suspend or restrict access immediately where delay would cause harm. If we do, we will explain the reason and how to ask for review, subject to legal or security limits.

8. Liability and consumer rights

To the extent permitted by law, we are not responsible for indirect business losses caused by inaccurate AI output, missed enquiries or carrier outages. Nothing excludes liability or remedies that cannot lawfully be excluded, including applicable consumer protections, fraud or wilful misconduct. We do not guarantee the quality or fulfilment of services supplied by your own business.

To the extent permitted by law, the service and its outputs are provided "as is" and "as available", without warranties of any kind beyond those that applicable law does not allow us to exclude. We do not warrant that AI output will be accurate, complete, current or uninterrupted, or that it will suit a particular purpose.

To the extent permitted by law, we are not liable for indirect or consequential losses, including lost profits, revenue, business, data or goodwill only where those losses are indirect or consequential, arising out of or connected with the service, whether or not we were told they were possible. This exclusion does not cover loss caused by our own breach, negligence, fraud or wilful misconduct, or remedies that cannot lawfully be excluded.

To the extent permitted by law, our aggregate liability for claims arising from the same event or related events is limited to the greater of (a) the total fees you paid for the service in the 12 months before the event that gave rise to the claim and (b) ₹[liability cap amount pending]. This proposed cap requires advocate approval before use and does not limit the time for bringing a claim. Neither the cap nor any exclusion in this section applies to our fraud or wilful misconduct, or to liability or remedies that applicable law does not allow us to limit. Counsel must expressly assess negligence, personal injury, privacy, security and statutory compensation before approving its scope.

Carrier networks, app stores, payment providers, AI providers and other third-party services are outside our control. We do not guarantee their availability or unchanged operation. This does not exclude our responsibility for our own contractual or legal duties, including duties concerning provider selection, instructions, security or handling a failure.

To the extent permitted by law, we are excused from performance only to the extent and for the period prevented by events outside our reasonable control that reasonable precautions could not avoid. We will take reasonable steps to mitigate disruption and notify affected users where practicable. Accrued obligations and mandatory refund and consumer remedies remain available.

If any limit in this section is found unenforceable, it applies to the maximum extent permitted by law and the remaining limits continue to apply.

9. Indemnity

To the extent permitted by law, you will indemnify and hold harmless Sonkawade Labs, Sumit Sonkawade, and our officers, employees and service providers from third-party claims and reasonable, evidenced losses and costs (including reasonable legal fees) to the extent caused by: (a) your material breach of these terms or applicable law; (b) your unlawful use of calls, messages, content or data, including your failure to meet applicable caller-notice, consent, recording, privacy or marketing duties; (c) materially inaccurate assistant instructions, business information or inventory data you knowingly or negligently provide; and (d) unlawful or negligent conduct in supplying your business goods or services. This does not apply to the extent a claim results from our own breach of these terms, negligence, fraud or wilful misconduct, or fault attributable to providers acting for us, or to the extent an indemnity of this kind is not permitted by law. We will give prompt notice of a claim and a reasonable opportunity to participate in its defence. We will not agree to a settlement imposing an admission or non-monetary obligation on you without your consent. Recoverable amounts must reflect reasonable mitigation; this clause does not transfer our regulatory duties or penalties to you. Nothing here limits rights that applicable law does not allow to be limited.

10. Intellectual property and licence

The service, including its software, design, text, templates, assistant technology and trademarks, belongs to Sonkawade Labs or its licensors. We grant you a limited, non-exclusive, non-transferable licence, terminable only in accordance with section 7, to use the service for its intended purpose while your account is active, subject to these terms and any applicable app-store rules.

You retain any rights you hold in content and business information you provide. Other rights holders retain their rights; supplying caller, contact or third-party data does not transfer their ownership or provide their consent. You grant us the licence we need to host, process, transmit, display and back up that content solely to provide the features you choose, support and secure the service, and comply with law, as described in the Privacy Policy. This licence does not authorise advertising, sale of personal data or AI-model training, and does not replace any required consent or other lawful basis. This licence ends when the content is deleted, except where retention is required by law or described in the Privacy Policy.

Do not copy, modify, resell, sublicense, rent, reverse engineer or circumvent the service, or access it by automated means other than as permitted by law. Do not remove proprietary notices. If you send feedback or suggestions, we may use them without obligation.

11. Electronic notices

You agree to receive notices, disclosures, receipts, invoices and legal communications electronically through the app, the website, or the email address registered to your account. Keep your contact details up to date. We will use reasonable delivery measures and retain dispatch records. Sending an email or posting a notice alone does not conclusively establish receipt or acceptance of changed terms. Material changes follow section 13. Where the law requires a specific form or a physical address, we will use that form.

12. General

These terms, together with the Privacy Policy and the Refund & Cancellation Policy, form the agreement between you and us about the service, subject to applicable purchase terms, mandatory pre-contract disclosures and statutory rights. They do not remove accrued rights or liability for misleading statements.

You may not transfer or assign your rights or obligations under these terms without our written consent. We may assign our rights and obligations only where lawful, with reasonable notice and without reducing your existing rights or remedies. We will obtain consent where required, including where assignment would otherwise prejudice a consumer; any transfer of personal data must also comply with the Privacy Policy and applicable law.

If any provision of these terms is found invalid or unenforceable, it will be limited or removed to the smallest extent necessary and the remaining provisions continue in force. Our delay or failure to enforce a provision is not a waiver of it.

Provisions that by their nature should continue after your account closes or these terms end, including liability limits, indemnity, intellectual property, notices, and this General section, survive.

These terms create rights only for you and us, except where applicable law provides otherwise. Headings are only for convenience.

13. Law, complaints and changes

Indian law governs these terms. The Information Technology Act, 2000 recognises electronic contract formation; enforceability also depends on applicable contract and consumer law. Applicable data-protection, consumer and telecom requirements continue to apply. Court location: [Court city pending]. Until an appropriate location is confirmed, disputes remain subject to the jurisdiction of competent courts under applicable law. Any later venue clause may designate only courts that otherwise have jurisdiction and must be independently reviewed. Nothing restricts your mandatory right to approach a competent consumer commission or public authority.

Contact support or the grievance officer above for complaints. Consumer complaints are to be acknowledged within 48 hours and redressed within one month where applicable. The grievance-officer appointment and operating arrangements remain pending and must be completed before public release. We will identify material changes by a new version and give reasonable notice before they take effect where practicable. Where a change materially affects your rights or obligations, we will ask for renewed acceptance before it applies to you. Changes apply from their effective date, do not apply retrospectively, and do not remove rights that have already accrued.