FAQ

1. What is Phone Munshi?

An AI phone assistant that handles calls through a service number, takes messages and enquiries, and captures booking requests for you to review.

2. Can I use it for personal calls?

Yes. Personal profiles take messages; business profiles can also capture leads and booking requests.

3. How do I set it up?

On the signup screen, read the linked Terms & Conditions, Privacy Policy and Refund & Cancellation Policy, select the acceptance checkbox and continue. Complete the assistant profile and test the assistant before configuring carrier forwarding. A service number must be assigned before forwarding. A saved acceptance applies to that version; the legal acceptance screen should not appear on each normal app opening.

4. How does forwarding work?

The app helps apply carrier forwarding codes to your assigned service number. Carrier support, charges and timing can vary. Test using another phone.

5. Does deleting the app stop forwarding?

No. Disable forwarding on your carrier separately. Use the forwarding controls and verify with a test call.

6. Can I take over a call?

You can request to take over a live call in the app. Phone permissions support connecting the call to you. Availability depends on the carrier and the live call.

7. Does it read my call log?

No. The app does not request call-log access, so it cannot see calls your phone handled without the assistant. Calls answered by the assistant are recorded by the calling service, and call history lists only those calls. Reading the handset call log needs a restricted Google Play permission that this app does not declare.

8. Why does it ask for contacts?

To upload names and phone numbers when you choose to import contacts and distinguish known callers. You may decline.

9. Does microphone permission record my mobile calls?

It records your own short clips after you press Record. Calls handled by the remote assistant may separately be recorded by our calling provider.

10. Are AI calls recorded?

They can be recorded by our calling provider and transcribed or summarised through our AI processing provider. Fallback voicemail can also be recorded.

11. What should I tell callers?

Explain that an AI assistant may process their audio and record or transcribe their call, why you use it, and how they can contact you another way. Ensure any required consent before routing.

12. Can AI make mistakes?

Yes. Check names, numbers, summaries, prices and timing. Do not use it for emergencies or rely on it as professional advice.

13. Does it confirm bookings?

No. Requests remain proposals until you confirm. It does not verify calendar availability.

14. What happens during an outage?

Calls may go to voicemail when the assistant is unavailable. Voicemail may be recorded. Service availability is not guaranteed.

15. How much does it cost?

Purchases are currently unavailable. Future Google Play prices, taxes and minute quantities will be shown before purchases are enabled. Check the price and renewal terms before approving any purchase.

16. What is monthly validity?

The prepared monthly validity subscription covers service number rent and is separate from minute packs; neither includes the other. Purchases remain unavailable. Prices and availability will be disclosed before sale.

17. Do minute packs expire?

Unused pack minutes do not expire. Packs remain unavailable for purchase. AI use also requires validity and a usable service number. When enforcement is enabled, provider-reported whole-call duration is rounded up separately to whole minutes, including fallback portions: 61 seconds uses two minutes. See Terms and Refund & Cancellation Policy.

18. What happens when validity ends?

Where enforcement is enabled, new AI answering stops and the number is held for seven days. Verified resubscription before release is claimed restores the same number. After seven days, release can begin; a renewal racing with release can require operator review. Number retention and recovery are not guaranteed. Purchases remain unavailable; do not rely on a hold until confirmed in the app.

19. Do I own my service number?

It is provisioned through our calling provider for the service, subject to provider requirements and availability. Permanent ownership, portability and recovery after release are not promised.

20. How do I cancel renewal?

For future Play subscriptions, manage cancellation in Google Play. Account deletion or uninstalling does not cancel it. For an earlier payment mandate, use its cancellation flow or contact support.

21. Can I get a refund?

Use Google Play's refund process for Play purchases and contact support for service problems or earlier subscription charges. Eligibility and processing times depend on the provider and applicable law. Verified minute refunds remove unreserved unused minutes; spent or reserved refunded minutes become a usage debt that blocks AI and purchases pending review. Read Refund & Cancellation Policy. Purchases remain unavailable.

22. Does Google sign-in read my Gmail?

No. Google sign-in is used only to sign in to your account. Phone Munshi does not access your Gmail messages or offer a mailbox connection.

23. Can I connect a CRM or Tally?

Tally can supply company, stock and price information for your assistant through a connected computer. Website and IndiaMART imports use public business information. General CRM connections are currently unavailable.

Synced Tally inventory is encrypted in cloud storage. Phone Munshi shares relevant inventory results with the AI to answer callers. Your full synced catalogue is not included in the AI call prompt. This protection does not cover call recordings, transcripts, contacts, local Tally files or exported files; see the Privacy Policy.

24. How do I export or delete data?

Settings → Legal / Help offers Data Export and Delete Account. Export before deletion and keep the file private. Deletion queues known provider recordings for cleanup but does not automatically erase every external copy or provider backup, cancel payments or release your service number. Minimal purchase fingerprints and their original account binding remain to prevent receipt reuse; raw purchase tokens are removed. See the Privacy Policy for retention and unresolved cleanup. Account deletion is also available on the website after sign-in.

Tally inventory in an export is readable. Keep the downloaded file private: the cloud inventory encryption does not protect that file. Historical backups may retain data under separate retention arrangements.

25. How do I withdraw consent or get help?

Open Settings → Legal / Help to read all four documents, use Withdraw consent, export data or delete your account. Disable carrier forwarding separately to stop fallback voicemail. Support: sumitsonkawade@sonkawadelabs.in. Grievance officer: [Grievance officer name and email pending]. Call +91 74986 01105 for business support. The grievance-officer appointment still requires confirmation before public release. Terms, Privacy, Refund and FAQ pages are available offline in the app.

Business contact: Sumit Sonkawade, Sonkawade Labs. Phone: +91 74986 01105. Email: sumitsonkawade@sonkawadelabs.in. Postal address: Walandi, Deoni Taluka, Latur District, Maharashtra 413519, India. GSTIN: 27KGQPS6459R1ZP.

26. Is my synced Tally inventory encrypted, and do I need a new phone installer?

Yes. Synced Tally company details and inventory contents are encrypted in cloud storage. Phone Munshi can access the information needed to provide inventory answers. This is not end-to-end encryption, and some account, connection and sync information remains outside this protection.

The encryption runs on the backend. An already paired PC connector and compatible installed Android app do not need reinstalling just to benefit from encrypted cloud storage. A newer Android app or PC connector build is needed to display the updated local help and security notices. Pairing Tally for the first time still requires the PC connector.

Relevant inventory results are supplied to the AI for an answer. Caller-facing answers can subsequently appear in transcripts and summaries, which are outside this Tally encryption scope. Exports are readable, and older backups may contain historical unencrypted data. See the Privacy Policy for the full scope and limits.