Refund & Cancellation Policy

1. Provider and support

Sonkawade Labs, sole proprietorship of Sumit Sonkawade. Support: sumitsonkawade@sonkawadelabs.in. Grievance officer: [Grievance officer name and email pending]. Address: Walandi, Deoni Taluka, Latur District, Maharashtra 413519, India. This policy preserves all mandatory consumer rights.

Business contact: Sumit Sonkawade, Sonkawade Labs. Phone: +91 74986 01105. Email: sumitsonkawade@sonkawadelabs.in. Postal address: Walandi, Deoni Taluka, Latur District, Maharashtra 413519, India. GSTIN: 27KGQPS6459R1ZP.

2. Validity and minute packs

The prepared paid service separates a monthly validity subscription, covering service number rent, from never-expiring minute packs. They are sold separately and neither includes the other. A minute balance alone does not keep a number active. When enforcement is enabled, lapse stops new AI answering and starts a seven-day number hold. Verified resubscription during that hold restores the same number before release is claimed; renewal racing with a release claim can require operator reconciliation. Released numbers may be reassigned, and number retention or recovery is not guaranteed.

These plans and purchases remain unavailable. Prices, quantities and availability will be disclosed before sale. Where enforcement is enabled, including controlled tests, provider-reported whole-call duration is rounded up per call to whole minutes, including fallback, voicemail or forwarded portions after AI stops. Unused minutes do not expire, but AI use requires validity and an available service number. Do not rely on purchase or hold availability until confirmed in the app.

3. Google Play purchases

Google Play Billing is the chosen purchase method going forward. For an auto-renewing subscription, cancel in Google Play under Payments & subscriptions. Unless the entitlement is refunded or revoked, cancellation ordinarily leaves the paid entitlement until the expiry shown by Google Play and stops the next renewal. Uninstalling or deleting your account does not cancel renewal.

Request a Play refund through Google Play's order/refund process or contact support with your order reference. Eligibility, approval and posting time depend on Google Play's rules, the purchase and applicable law. Do not share payment credentials. We do not promise a refund for every unused period or unused pack and do not impose a blanket exclusion of refunds for defective or undelivered service.

When a verified minute-pack refund or revocation is received, the corresponding unused, unreserved minutes are removed. Refunded minutes already spent or reserved for active calls become a usage debt rather than a negative minute balance. That debt blocks new AI sessions and purchases pending operator review; contact support to resolve it. A refunded or revoked validity subscription can stop entitlement and begin the number hold. Receipt reuse, cross-account transfer and repeated credit or refund claims are rejected. These controls do not decide whether Google Play approves a refund or remove applicable remedies.

The refund support procedure and target response time remain pending before purchases are enabled. Entitlement changes can take time to be verified and reflected in the service. Google Play determines payment-processing timelines; approval and receipt by your bank are separate events.

Price or plan changes do not retrospectively reduce entitlements already purchased. If a product is withdrawn and we cannot fulfil a prepaid entitlement, we will offer the remedy required by applicable law and purchase terms, including a refund where due. If a payment is reversed, raised as a chargeback, or reported as unauthorised, we may temporarily hold only the entitlement affected by that disputed payment where reasonably necessary. We will notify you where lawful, offer a review route, and restore the entitlement promptly if the dispute is resolved in your favour. Any wider restriction requires an independent ground under section 7 of the Terms & Conditions. A good-faith refund request alone does not justify suspension. This does not replace any mandatory refund right or consumer remedy, and Google Play's process continues to apply.

4. Service problems and duplicate charges

If a number cannot be provisioned, the service is not delivered as described, or you see a duplicate or unauthorised charge, report it promptly with the account and order reference. Applicable remedies, including refund where required by law or Play policy, remain available. We will assess the issue and communicate the outcome. The operational refund procedure and response times remain pending before purchases are enabled.

5. Earlier subscriptions

New purchases through our previous payment provider are unavailable. If you already have an earlier payment mandate, cancel it through the existing cancellation option, your payment provider or support. Moving to Google Play does not cancel it automatically. Arrangements for any earlier paid subscriptions remain under review.

For an earlier subscription charge, contact support with the transaction reference. Refund approval and payment-credit timelines for earlier subscriptions remain under review. This section applies only to earlier purchases.

6. Deletion, disputes and grievance

Before deleting your account, cancel any recurring subscription and export the records you need. Disable carrier forwarding too. Deleting your account does not automatically release your service number or delete recordings held by calling providers.

Consumer complaints are to be acknowledged within 48 hours and redressed within one month where applicable. Contact the grievance officer above. Your right to approach competent consumer forums or authorities is preserved. The grievance-officer appointment and complaint handling arrangements must be confirmed before public release.

Tally inventory encryption does not change cancellation, refund or deletion conditions. Account exports contain readable data, and external recordings or historical backups require separate handling. See the Privacy Policy and FAQ before exporting or deleting your account.